What is your employer's policy when your home Internet is down?

Question

Many of us had a bumpy morning, at least those of us relying on Internet services on the East Coast of the US. This was my first "I can't make progress on my tasking, guess I'll just have tea and read for a bit" moment since I began working remotely.What is your employer's policy regarding outages like this? In my experience, most employers simply eat the time if there's an in-office disruption (network outage, fire alarm, etc). But now that we're all at home, I feel a bit more pressure to get done what I intended to (although I haven't seen an actual policy).What's expected of you when you're working from home, but can't actually get work due to external factors? Is it documented in an actual policy, or is it more a cultural thing?

jmhyer123 · Accepted Answer

No formal policy, just cultural.We've seen several instances since last March (when we went fully remote) when co-workers were offline for all or part of the day. It was generally understood that it was out of their control and we'd just have to wait it out.Making yourself available via Slack if possible (via mobile app, etc) helped in case questions came up.