What is your experience with using the hourly billing model for IT work or for code/programming work either at a larger org or in a consulting capacity? Does billing by the hour for coding and IT work put efficient/senior resources at a disadvantage? Is this a good model for the business, but bad for the clients?
👤 Spooky23 Accepted Answer ✓
Inside an enterprise it’s dumb. Just define services and provide them, use showback or cost recovery.
For professional services, it’s the best way. Otherwise, the seller of services is always going to be nickel and dimed to death by scope creep. Hours are a known thing that can be objectively measured.