How do you get support from Google?

Question

My wife lost her phone, doesn't remember Google (Fi customer) password.Can't use find my phone because no password.Can't use backup phone because no password.Can't recover password because no phone.I realize the first response will probably be something about how it's not Google's fault and my wife should've remembered her password.But I'm done with that excuse. We pay Google for phone service, it's not a free account.Also, any recommendations on where to spend $50k month in ads? Looking for somewhere besides Google, Microsoft, or Facebook.

timothyduong · Accepted Answer

I personally use Authy for 2FA and have run through theoretical disaster recovery plans if I was to lose my phone/account/email locally, internationally etc.
Generally it starts with getting a new/burner phone then getting a SIM card to be able to at least get the 2FA for SMS / Phone working for accounts you enabled that recovery option; Then working back from there.
I also use a Password Manager in conjunction with Authy and store my recovery keys in a fireproof/waterproof box. Said box has USB keys, spares phones, other currencies and many other things and is considered my first thing I would grab if i had to grab 1 thing from my house.
That being said, not everyone practices this and no one thinks it'll happen to them...
Edit: To answer your question, We don't know your question. Google has hundreds of products that all use a gmail account for validation...

Eridrus · Answer

I would try the account recovery process: https://support.google.com/accounts/answer/7682439?hl=en

helph67 · Answer

> Also, any recommendations on where to spend $50k month in ads? Looking for somewhere besides Google, Microsoft, or Facebook.What's the product?

jitendrac · Answer

if you remember your id,Use forgot password and dig dipper through each step. It will ask you multiple question,like -Last time you used -Last password remembered -type of device -etc. no-need to answer exact answer,near-approx answers are accepted. try you may recover account.

billme · Answer

What exactly is the problem?