Slack, for instance, pitches a 33% overall speed improvement, 10x benefits in some cases, etc.(a)
With those benefits one would expect that overall satisfaction would track up, leading retention and usage.
But I can't find much topical data.
I'd love to understand:
1 - What is your overall "take" rate from customers and do those cohorts behave differently?
2 - Any data that you have or studies online that make the business case?
(a) https://slackhq.com/introducing-a-more-efficient-slack-desktop-experience
this alone would steer me into browser based. And by browser i mean browser, javascript even as an enhancement. but i guess on this i am on the minority since most people here assume browser means chrome. sigh.