Now, as everyone on HN knows, Trello was bought by Atlassian not so long ago (2017?). So now the auth process is handled by Atlassian (makes sense I guess).
Recently, due to a browser cookies' spring cleaning, I had to log in to Trello again. The whole experience felt sluggish and poorly designed.
In short:
I went to "trello.com/ Sweet. BUT: after inputing my email, the bottom half switched to "Login with Atlasssian" (thanks, AJAX). I reluctantly clicked, and was unsurprisingly redirected to "https://id.atlassian.com/login". Ok, fine, I'll input my password. I click, and the screen goes blank for 5 secs. Only the "Please wait..." on the top left part of the screen convinces me that something is gonna happen somehow. trello.com?
No, I was redirected to "https://auth.atlassian.com/login", which showed a page for some reason, but redirected me automatically 3 seconds later to trello.com. Thinking that this was a tech company logging a user made me think of the horror stories that probably exist with banks, governments, etc. So, what's your experience with a very bad, poorly designed login experience?
I picked up an EE (UK telecoms provider) SIM card after returning to Britain after many years abroad. Buying credits in a shop is a hassle - and hampered by my poor memory when shopping - so I decided to do it online. However, when I visited the EE site and tried to plug in my phone number and other details, I was rejected because my email address had already been registered. As it happens, I had had an EE subscription phone plan at some point before my travels. I can't remember what that phone number was, and I certainly no longer have the EE site credentials anywhere. It has not been possible for me to resolve this. Well, I could use another email address, but I've decided not to do so. There is probably an advantage in a telecom provider not having info such as name, physical address, email address etc.
Most recently, Panda Express. I established the account on desktop with a relatively simplistic 5 character password. On mobile, I can't even log in because it considers anything less than 8 characters to automatically be void.
Dunkin donuts is another. I established the account on desktop with a '+' in the email address and loaded my gift cards there. On mobile, I cannot even login to use those cards' value.
(no other options.) Admittedly the horrorshow that is the current Trello/Atlassian trainsmash is up there in the Top 3 or so.