My current devops job at NASDAQ-listed IT company has full JIRA backlogs from the existing customers. Although we successfuly transitioned into everyone WFH I have a feeling that new high touch customers acquisition stopped completely. The company seeks cost cuts actively now, mostly in infra bills. No rumors of layoffs yet, but I am looking for options to avoid a potential axe.
Has reducing your contract rate helped you?
If they reach out to you, always start it with you are willing to give them an extra 5-10 hours (depending on how much time you are doing) for a period of time to help through this without billing for it (you will put it on every invoice but show it as good will). Yes, effectively it is the same thing as lowering your rate to a degree, but it doesn't lower your contracted rate. Lowering your rate for an existing client is always the absolute last ditch effort, because it sends the wrong message to them and it will generally hurt you in the longer term, at least with medium to large businesses. If you are working with a small business or startup the opposite is fair, lowering your rate a bit will help them.
My goto was always to offer them a bit more time, or offer to give them a higher monthly discount for paying timely during this time. e.g. it solves two issues, you get paid timely while keeping your gig and they get a break on costs. If you haven't been through this before, the thing that typically happens is companies will sit on invoices longer during tough times, especially for existing small vendors, so a discount is a way to help incentivize them to pay on time but give them a break someone else may not.
Your other option is to offer them fewer hours which means lower cost but lets you open yourself up to finding other gigs, but I'd work to avoid lowering your rate. One other point, if this is a larger company they will want to formalize any rate change in a contract adjustment, which once you open that up and it goes to legal it could open a whole can of worms, so avoid it and use discounts, increased offerings and/or total billable hours to adjust best you can.