HACKER Q&A
📣 travisjungroth

What industries are underserved by software?


Successful software companies are mostly founded by software engineers, or at least other white collar professionals. And since people mostly work on what they know (which is good) this seems to leave a lot of industries behind. What blue-collar industries do you know that could really be helped by better software?

For more background, I'm in the early stages of forming a startup, and just narrowing down problems. I'm trying to get a friend on board as a cofounder. He's great at mobile, and I can handle the backend. We also both worked other careers before switching to software (oil and aviation). I've got B2B sales experience.

When you put this all together, it makes an interesting combo of an app for non-office businesses. I'd really like to make something that's more of a tool than just an app. Think "mobile phones in airplanes tracking your rental fleet" over "weather app".

Any direction-pointing is very welcome!


  👤 gumby Accepted Answer ✓
Agriculture.

There are plenty of companies trying to serve ag with what they think ag needs. Most of them fail.

Modern farmers are spreadsheet jockeys with Ag Economics degrees. They are NOT dumb hayseeds like they are often portrayed! But they typically don’t have a lot of domain knowledge around software. Smaller farmers are used to making and fixing their own tools (all know how to weld); bigger farmers run corporations with a lot of employees.

They are unlikely to be interested in a SSAS. Why? The tax law for farmers in the USA and Europe revolves around tax treatment which favors cap ex (which makes sense — they need to buy big equipment which is used only briefly each year. It’s hard to share since all the other farmers in your area need that equipment at the same time). So understand your market and figure out what their specific need is, then meet it.


👤 dhruvkar
Construction is a big field, and there are many niche industries within it.

I work in natural stone. There are several different types of companies just in this niche. Usually the flow of product is:

quarries -> factories -> distributors (us) -> fabricators -> kitchen and bath shops -> end user

There are maybe 5-7 major pieces of software for the first four stages. "Under-served" is an understatement.

Similarly, there are 10s (if not hundreds) of other niches within construction, each with its own vertical. Tons of niche software is missing.

When I see another niche analytics/forms/site chatbot/automate social media startup, I slap myself to make sure I'm not crazy.

There's a whole ocean out there, but most software startup companies are running into each other in Depoe Bay.


👤 dwrodri
There is a non-trivial amount of work being done at university research labs that has yet to feel the effects of the machine learning revolution because PIs aren’t investing (or cannot afford) programmers, and scientific equipment is manufactured by a small handful of companies who have little incentive to innovate.

Please note that n=2, but both myself and a friend of met have met people working in life science labs that were assigning research assistants to manually count cells in images, and manually sweeping through images to find stills that were in focus.


👤 joezydeco
Successful software companies are mostly founded by software engineers, or at least other white collar professionals

They're also founded by people that know the business they're dealing with. If you know oil and aviation, think about where customers are feeling pain and focus your effort there.


👤 tvanantwerp
Was just reading a long list of complaints about poor software quality from a variety of industries' vendors. Might be some good opportunities in there. https://www.reddit.com/r/sysadmin/comments/fdorvf/scum_of_th...

👤 Ididntdothis
When I was contractor I did a lot of niche apps for small businesses. I think it comes down to your ability to sell. I suck at it so not much success for me. But there is a ton of opportunity if you are willing to talk to people about their needs and then go out to sell. You won’t be the next unicorn but you can make decent money and it’s fun working with small business owners.

Add: I often saved them countless hours with some simple Excel VBA or running a loop over a database table. Really simple stuff.


👤 edw519
I think a better question for 2 experienced guys like you is, "What industries are overserved by software?"

That would open up a whole bunch of possibilities that no one is looking at. Much better than competing with 2000 others at the next soon-to-be-obsolete app.

I've built a great career by asking customers to consider the "low tech solution" first, then building upon it. Amazing how often they love it so much that the "building upon" step never comes.

As I sit here on a client's system with 14 useless windows open, being bombarded by skype, email, voice, chat, webex, outlook, office, text, jira, confluence, and sharepoint notifications from 14 others with their own 14 useless windows open, none of us getting any real work done, I wonder why 2 guys like you who know how to get shit done don't come in and just fix this for us.


👤 DoofusOfDeath
I've started looking at software to help with residential construction tasks, i.e. the construction of a single-family house.

My impression so far is that there's so much variability in what they encounter, that most tasks are best handled ad hoc by experienced tradesmen. But I'm not certain; it's possible that that's just the status quo, not how it needs to be.


👤 dpix
Government. Often plagued by bad or outdated software rather than the lack of it

👤 yarper
If you know aviation, literally anything that will decrease fuel usage. Also maintenance & repair operations (a whole lot of dirty fingerprints going on there).

👤 chrisMyzel
If you have already expertise in Aviation in-house - why not aviation. It's currently still a very slow moving industry but spacecrafts were once too. Further there's General Aviation which has already a strong software market around tablet/pc based navigation and flight planning but lacks to see anything truly "disruptive".

👤 rawoke083600
Also keep in mind sometimes... the "undeserved industries" are "undeserved" for a reason... like politics, culture, and or refusal to change etc..

👤 smabie
I would say finance. Excel has it’s uses, but managing a billion dollar portfolio isn’t one of them. It’s a hard space though, firms have such drastically different needs that tt’s difficult to create an app that serves everyone.

👤 Swtrz
Most law enforcement applications are the same : a monolithic crud .net client connecting to a version of sql server and each one is god awful. They need strong saas apps, Im tired of managing them.

👤 n-exploit
The non-profit/social sector - and we need it here. Why hire software developers when you can afford 8-10 part-time staff for the same price. Sincerely, a non-profit Technology Director.

👤 pkalinowski
Well, navigation systems for competitive hot air balloons pilots could use some competition. The one widely used is from 1998.

Total market size is about 50 people, though :)


👤 atari800
There's almost nothing in the manufactured housing (AKA "mobile home", AKA "trailer" AKA "HUD-code home") industry. The industry experienced a severe contraction even before the Great Recession, declining in the 2000's from its most recent boom years of the 90's.

In that earlier era, there were several vertical software companies selling Windows and DOS dealership management systems to the many independent (mom-and-pop) dealerships of manufactured homes

By the time the industry started to recover in the last several years, they had all gone out of business. Because of the timing of the near-death of the MH industry, none of those companies even tried to move to web-based SaaS products.

As far as I know, the only new dealership management (line of business) system for the industry is my own SaaS product, which I started selling a year ago.

I'm a software developer, but my family owned a dealership for decades, so I know the business well. The industry is weird, and different enough from automobiles and motor homes that software for those (seemingly related) industries isn't really a good fit.

I've had some success bootstrapping my business. The industry is big enough at this point that I can make pretty good money as a small player, but it's still small enough that it's unlikely to attract any big operators. The market is too small for them, I'm pretty sure.

I think it would be difficult for someone who doesn't know the way things are done in the industry to create software for it. It's certainly possible, but for sure you'd have to partner with someone who has expertise already.

But I guess that's true of almost any niche industry.


👤 kamaal
Hospitals and Healthcare. There is simply too much paper work that goes on.

My father had a bypass surgery last year, and the entire documentation process was a nightmare. It was like reams and reams of paper work, bills, prescriptions. The funny part was they would scan the paper forms and send to each other(blood banks, insurance, clinics etc) for quick response. They might as well have online forms and invoices.


👤 stmw
Healthcare - which affects all of us and is 18% of GDP - is by far the most underserved by software. It is a bad version of the 90's for doctors, nurses, patients and everyone else. There are a number of firms that are trying to make this better.

(plug: at Commure - developer.commure.com, we are one of them, but that's independent of the larger point).


👤 peter-m80
Lawyers and justice

👤 hermitcrab
Most software is written by men for men. Try writing something aimed at women.

👤 dmode
I just went through extensive home remodeling. This is a big industry and there are a lot of opportunities to improve it by software. It was impossible for me to get a good visualization of what the end state of my home would look like. I needed to hire designers for that. It was difficult to know what various paint options would look like. And then there is the whole construction / contractor / material aspect of it. It is still based on good old connections and negotiations.

👤 patel011393
Scientific software for doing research is awful in many ways. There is a great deal of need at all levels to upgrade how scientists read, recruit participants, analyze data, and more. However, inside knowledge is needed to be successful. The research field has many unique practices that are important to work around.

👤 copperfitting1
Imagine how many people never used a chat app in a business context before. Maybe this is hard, as you can’t imagine who they could be — or you don’t remember a time _before_ the ubiquity of chat apps in the workplace. But trust me those people are a majority of the workforce.

👤 svavs
The grain industry. Specifically grain elevators.

There are a few mid-sized companies that control a large chunk of that industry. Since they don't have much competition, innovation is more or less at a stand still. Companies like bushel ag are changing that, but lots of opportunity.


👤 turc1656
At the risk of sounding less than helpful or pessimistic, the first thing that jumped out at me when reading your post is that you are going about this backwards.

I'm not saying you can't or wont' succeed. I have no idea.

But it seems like the first thing that happened is that you decided you wanted to start a business. Usually it's the reverse - you get inspired by discovering a problem and realize you have the skillset and motivation to solve it and then you come to the realization that you need to start a business to do that. For founders/entrepreneurs with experience having done that previously, this is likely a scenario with a much higher probability of success.

But I imagine the success rate of people who say "I want to start my own business" and then look for a business to start have much lower success rates.

I'm not trying to rain no your parade at all. Just wanted to give you something to think about before you spend a fortune in time and/or money starting something. I could easily be wrong, though. Just food for thought.


👤 bjourne
There's a lot of software you could build to help grassroots mobilization efforts. However, there's not a lot of money in that business.

👤 math0ne
I know there are lots of players in the field but I know a few lawyers and the software the work with on a daily basis is terrible!

👤 tempsy
Loan servicing.

Navient is terrible. A decent UI would go a long way.


👤 wasdfff
A lot of business and accounting is excel hell

👤 thusjustin
The justice system

👤 imvetri
Anything that doesn't disturb young minds.

👤 superkitty
agriculture!!