HACKER Q&A
📣 memn0nis

If I build this tool to centralize communication, would you use it?


Hi HN,

I handle all sales for a B2B startup. We have customer conversations across a bunch of channels, including email, Intercom, LinkedIn, Twitter, sometimes Facebook, Slack, and Whatsapp. I'm finding it extremely difficult to handle follow ups.

I was thinking about building a web app and Chrome extension to centralize all customer communication across email, Slack, Intercom, SMS, and more in one place. This would tell me who I haven't followed up with in more than X days across channels, give me context about previous customer interactions across channels, etc.

Before I build this, wanted to see if anyone else would be interested as well?

  👤 mtmail Accepted Answer ✓
https://missiveapp.com/features/whatsapp-twitter-facebook-an... support a couple of channels. So does https://frontapp.com/integrations?filter=Channel and Intercom can be connected to other channels (https://zapier.com/apps/intercom/integrations/linkedin)

I'm not saying you couldn't also build one. But if your main goal is to do sales then you might not have to start a new company.

👤 throw03172019
This almost sounds like a super well connected CRM. We use Pipedrive and our email, intercom, etc flow in automatically. It’s super helpful.
👤 kleer001
Personally I have nowhere to use this, but I could totally see it saving time, contacts, and energy. Do it. Just be prepared to chase protocols for the foreseeable future as those sources morph and change unpredictably.
👤 ColinWright
Isn't "Matrix" supposed to solve this problem?

https://matrix.org/bridges