I have ordered an phone (iPhone 11 pro) from Mindfactory (Germany) and to my surprise the box/packaging was open. There were no scratches anything, just some dirt left and the plastic wrap was careful cut.
Their online service doesn't have an option for a full refund but only replacement/repair. My concern is that this doesn't stop them to send another open package.
The problem is that, this is the 2nd time it happens to me in Germany (different store). That time I let is slide, too much trouble for 100EUR. However this time is 1500EUR and it's unacceptable imho.
Any input is welcome. I would like to contact an attorney, but before I start spending money, perhaps there is a more formal and/or appropriate solution.
Thank you in advance.
PS: Meanwhile I have sent it back while waiting their response.
> doesn't have an option for a full refund but only replacement/repair.
I got a gpu refunded, I think the terms they use on the website are kind of misleading but they do offer refund. Contact them by email they speak english and reply quickly.
Thanks again.
You have a right to cancel and return an online order for a full refund within 14 days by law.