Do you collect in-app customer feedback?
Curious to know if others collect in-app feedback in your products (e.g., about bugs and feature requests)? If so, what tools do you use to collect and analyze the feedback?
We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it.
From there we do some very light tagging that is looked over in a short monthly meeting.
We open tickets for bugs (as they come in) so they can be addressed.
We have a button that opens their email client. This possibly wouldn't scale, but our usercount is not intended to get arbitrarily high. We then read those emails and respond to them
Whenever possible, yes. It keeps them from posting complaints on the app stores.