How do you manage/share domain knowledge in your company?

Question

So I am one of the oldest engineers at this company. and the company grew significantly in the past year. I found myself in situations were everyone is asking for a few minutes to get an understanding of a feature or a piece of code or some service/integration and I find myself spending almost 60% of my time on such requests. So just curious how does different companies manage their internal product/tech knowledge and what does the knowledge distribution mechanism look like.

auslegung · Accepted Answer

I recently read about GitLab&rsquo;s solution ti this, and it was quite intriguing. They have a 3000 page employee handbook, with everything basically since the beginning. They intentionally subscribe to a Slack tier that does not allow them to keep messages for long, which forces them to put things in the handbook. And then I assume the first answer to any question is &ldquo;look in the handbook&rdquo;.So basically, use some documentation that everyone can use, and make it painful not to use it.