There's so many facets I don't know where to start
- Background Checks
- Payment Infrastructure
- Insurance, and not some off-the-shelf insurance, complicated messy layers insurance
- UX
- Expensive marketing and subsidies (which is what creates trust in brand so we all feel comfortable hopping into cars with strangers)
- Local laws (even if they break a lot of them, they do still follow some)
There's an open source Uber-like platform: https://libretaxi.org/
But making an Uber app is easy, making an Uber platform is expensive.
Uber isn’t “paying the owners [sic] investors,” it’s (still) consuming huge amounts of their capital. From https://investor.uber.com/news-events/news/press-release-det... :
“As such, we are improving our full year Adjusted EBITDA guidance by $250 million to a loss of $2.8-2.9 billion”